Keshavdas R Nair

• Ensuring metric are achieved as per target which will result in quick settlement of claims/premiums. • Part of Treaty practice group (a group involved in process improvement) • Ensure prompt collection of funds from the underwriters/clients. • Ensure all queries of clients and underwriters are answered with in SLA. • Audit the files of associated and ensure it is according to the compliance norms • Train and mentor new associates • Ensuring compliance procedures are implemented and followed by all. • Authorising correspondence and documents of all as per compliance requirement • Follow up with clients and underwriters via fax, email or phone for the latest update on their policies • Coordinate with brokers to ensure that claims are settled and reinsurers queries are solved promptly • Coordinate with Xchanging to ensure the quick movements of claims/claim files. • Correspondences with Bureaux Market like ILU, LIRMA and LLOYDS, which enable us for the quick movement and agreement of claims. • Regular communication with the UK office through email, messenger and phone for process updates • Calculate and account for claims, premium due, reinstatement premium, etc • Understand insurance policies and verify the accuracy of client’s statements • Part of Transition team of Discontinued projects (Reinsurance Dept) • Administration of all functions in Reinsurance - Transition and Discontinued projects • Develop and maintain product knowledge in the team • Ensure all targets in terms of quality and quantity are achieved • Manage client queries and complaints in an efficient manner • Coordinate with Org-wide Quality team to improve the service offerings of existing / new clients • Prepare various MIS reports of the projects • Provide clarification and resolve any product / technical queries raised by the team members • Assist the manager in quality & crisis management, training and any administrative issues • Provide value-adds by way of process improvements • Help and motivate the team members to achieve their quality / quantity targets